Refund policy

RETURNS, EXCHANGES & REFUNDS

Returns & Exchanges Overview

We offer a 10-day return and exchange policy on eligible items. You have 10 calendar days from the verified delivery date of your order to request a return or exchange.

To qualify for an authorized return or exchange:

  • Items must be in their original, unused, and unblemished condition.
  • All original product packaging, tags, and protective seals must be fully intact.
  • A valid receipt or proof of purchase is required.
  • Exchanges apply solely to defective or faulty products. Approved exchanges are strictly for the identical item purchased; no product substitutions are permitted.

Non-Returnable & Final Sale Items

The following items cannot be returned, exchanged, or refunded:

  • All Clearance, Sale, and Promotional items.
  • All Discontinued products.
  • Items returned without prior written authorization.

How to Initiate a Return or Exchange

  1. Submit a Request: Contact our support team at support@pzlnailssupply.com within 10 days of delivery. Include your order number, photo documentation of any defects (if requesting an exchange), and the reason for the request.
  2. Authorization: Once your request is reviewed, you will receive written instructions for return transit. Items sent back without prior authorization will be refused.

  3. Mailing Your Return: Securely package your item and mail it to:

    Pzl Nails

    HC-02 Box 7437

    Orocovis, P.R. 00720

  4. Return Shipping Costs & Tracking: The customer is strictly responsible for all return shipping costs. Pzl Nails does not assume liability for lost, damaged, or untracked return parcels. We strongly advise using a tracked and insured carrier service.

Damaged, Defective, or Incorrect Shipments

Please inspect your package thoroughly upon arrival.

  • Incorrect or Missing Items: Contact us at support@pzlnailssupply.com within 3 days of delivery. If we sent the incorrect item or omitted an item, we will correct the error and cover all replacement postage via standard shipping.
  • Transit Damage & Missing Packages: Once packages are transferred to the carrier, Pzl Nails is not liable for lost, stolen, carrier-delayed, or transit-damaged shipments. For damage sustained in transit or lost parcels, please file an official claim with the United States Postal Service at 1-800-275-8777 or via the USPS claims portal.
  • Undeliverable / Returned Shipments: If a shipment is returned due to an invalid, incomplete, or incorrect address entered at checkout, the customer must pay standard reshipment costs before the order is dispatched again.

Out of Stock & Inventory Adjustments

If an item you purchased becomes unavailable, our customer support team will contact you promptly via email or phone. You may opt for an alternative item of equal value or receive an immediate, full refund to your original payment method.

Inspection & Refund Timeline

  • Inspection: Once your return is received at our facility, our team will inspect the item within 72 business hours and notify you via email regarding the approval or rejection of your claim.
  • Approved Exchanges: Replacement items for approved exchanges will be dispatched within 72 hours of inspection completion.
  • Approved Refunds: Refunds are processed immediately back to your original payment method. Please allow 3 to 7 business days for the credit to appear on your account, depending on your financial institution's standard processing times.

For any questions regarding your order or return eligibility, reach out to our support team at support@pzlnailssupply.com.